Support and Feedback
If you have questions about using our products or about your access to them, please visit our support page at http://ip-science.thomsonreuters.com/support. This page has links to our support Knowledgebase, the local telephone numbers and hours of operation. When you click on the Open eTicket tab, your issue will be immediately routed to your local support team.
Technical Support is available to assist with questions about access, content, searching, general troubleshooting and other technical issues. Please visit the technical support page at http://ip-science.thomsonreuters.com/techsupport.
To provide feedback about InCites and to suggest enhancements to future releases, please visit http://www.surveygizmo.com/s3/1415748/InCites-2-0-Feedback.
Clear Browser Cache
If experiencing issues related to the application, please first try to clear your browser cache. If clearly the browser cache fails to resolve any problems, please contact our technical support.